With an SMS open and response rate of 98%, text reminders offer businesses the most reliable means to remind customers and clients about their upcoming appointments. They help you reduce no-shows by 90% and save time so you can focus serving your customers.
Appointment scheduling software like Appointment Reminder equip you with text reminder templates so you can easily and quickly customize then instantly send or schedule SMS reminders.
Here are some proved best practices successful businesses use when sending SMS
reminders to their clients.
Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
Every business is unique. Customize your sequence with our Appointment Reminder app to match all your business processes.
Even if text messages are not disruptive, try to send text messages at a time of the day that is most convenient for your customers and when they are likely to read and respond.
Successful businesses send SMS reminders in the times of the say when clients are likely to read and respond the most.
Businesses working with appointment scheduling should send text reminders between 48 and 24 hours in advance to allow customers confirm, reschedule, or cancel. Sending a text reminder message 24 hours in advance is the most optimal.
As correlated statistics reveal, sending text reminders between 10 AM and 6 PM works best for most businesses in the appointment reminder industry.
A working text remind has all basic components of a text reminder that make it functional and helpful to a client.
A customer-friendly SMS text reminder should have all necessary details highlighting everything that’s relevant and helpful for your customers.
Every text reminder should be written for what best for you and your client.
Have prompt actions in your message for customers to either accept or reschedule an appointment or even STOP receiving the messages.
Insert your call-to-action (CTA) after communicating the basic details of the appointment. Even with a No response, use the Appointment Reminder capabilities to create sequences asking them whether they can prefer a different date.
Appointment Reminder app supports a two-way messaging so you can hold a conversation with your customers.
Instead of a generic message, personalize your text reminders. It makes them feel a connection to your business and shows you care about them as a customer.
An ideal appointment reminder allows you utilize "tokens" to send your customers custom reminders. Keep the tone friendly and professional.
Some regional laws prohibit you from sending messages to customers without their consent. Good news is that at Appointment Reminder, we’re HIPAA compliant so you’re set to start sending messages right away.