← All Features

SMS & Text Reminders

The Reminder They Actually Read — 98% Open Rate

Text messages are opened within minutes, not hours. Appointment Reminder sends HIPAA-compliant SMS reminders that let patients confirm with a simple reply — C to confirm, R to reschedule — so your schedule stays full and your front desk stays focused on care.

Key Benefits

98% Open Rate

SMS messages are read within 3 minutes on average — far outperforming email, phone calls, and postal mail for appointment reminders.

Two-Way Patient Replies

Patients reply C to confirm or R to reschedule directly from the text. Responses update your calendar in real time with zero staff effort.

Customizable Templates

Personalize every message with patient name, provider, date, time, location, and custom fields. Create different templates for different appointment types.

HIPAA-Compliant Messaging

All SMS reminders are sent through our fully HIPAA-compliant platform with a signed BAA, encrypted transmission, and automatic PHI safeguards.

How It Works

1

Connect Your Calendar

Sync your existing scheduling system — Google Calendar, Outlook, your EHR, or any iCal feed — in under two minutes.

2

Customize Your Messages

Choose when reminders go out (3 days, 1 day, 2 hours before), write your message templates, and set up two-way reply options.

3

Patients Confirm Automatically

Reminders go out on schedule and patient confirmations flow back to your calendar — no phone calls, no chasing, no manual updates.

Frequently Asked Questions

Yes. Patients simply reply C to confirm or R to reschedule. Their response updates your calendar automatically so your staff always has the latest status without making a single phone call.
Absolutely. All messages are sent through our HIPAA-compliant infrastructure with a signed BAA on every plan. We use encrypted transmission and follow strict PHI handling guidelines.
As many as you need. Most practices send 2-3 reminders per appointment — for example, 3 days before, 1 day before, and 2 hours before — but you can customize the sequence to match your workflow.
We assign a dedicated phone number to your account — you don't need to provide your own. If a patient calls that number back, it forwards to your business number. Your personal phone is never involved.
Yes. Every message is fully customizable, so you can write it in any language. You can also set up different templates for different appointment types using keyword mapping, so bilingual practices can automate both English and Spanish reminders.
Yes. You can include any URL in your SMS — Zoom links, intake forms, directions, invoices. We also support sending one image per message (MMS). For PDFs, include a link rather than attaching the file directly.
Yes. Include multiple phone numbers in a single calendar event and each person receives their own reminder. This is useful for group appointments, family members, or caregivers who need to be notified.
Yes. We support SMS reminders in 230+ countries worldwide. Select your country on the pricing page to see local pricing and plan details.

Ready to reduce no-shows?

Try SMS & Text Reminders and every other feature free for 14 days — cancel anytime.

Start Free Trial