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Voice Call Reminders

Automated Calls That Sound Human — Perfect for Patients Who Prefer the Phone

Not every patient checks texts or email. Voice call reminders reach the patients who rely on their phone — especially elderly patients and those without smartphones. A natural-sounding voice delivers your message, and patients press 1 to confirm or 2 to reschedule, with results updating your calendar instantly.

Key Benefits

Natural-Sounding Voice

Our text-to-speech engine delivers your reminder in a warm, natural voice that patients trust — not a robotic monotone that gets hung up on.

Press-1 to Confirm

Patients press 1 to confirm, 2 to reschedule, or 3 to cancel. Their response updates your calendar automatically — no staff follow-up needed.

Customizable Call Scripts

Write exactly what the call says — include the patient name, provider, date, time, location, and any special instructions like fasting or bringing documents.

Ideal for Elderly Patients

Voice calls are the preferred communication channel for patients over 65. Reach every demographic in your practice without leaving anyone behind.

How It Works

1

Write Your Call Script

Create a personalized call script with merge fields for patient name, appointment details, and preparation instructions.

2

Set Call Timing & Retries

Choose when calls go out and how many retry attempts to make if a patient doesn't answer. Leave a voicemail on the final attempt.

3

Patients Respond by Keypress

Patients press a number to confirm, reschedule, or cancel. Their response syncs back to your schedule in real time.

Frequently Asked Questions

Not at all. Our text-to-speech engine uses natural language processing to deliver your script in a warm, conversational tone. Many patients assume it's a real person calling from your office.
You can configure retry attempts — for example, try twice and leave a voicemail on the final attempt. The voicemail includes the same appointment details and confirmation instructions.
Yes. Most practices use voice calls as part of a multi-channel reminder sequence — for example, an email 3 days before, an SMS the day before, and a voice call 2 hours before for patients who haven't confirmed.
Yes. For voice calls, you can set the caller ID to display your business number. If a patient sees a missed call and calls back, it rings through to your office.
Yes. You have two options: our natural-sounding text-to-speech system where you write a script, or you can upload your own pre-recorded audio file. Both are fully customizable.
Yes. Use keyword mapping to control which patients get which reminder type. For example, add 'voice' to the calendar event for elderly patients who prefer phone calls, and they'll automatically receive voice call reminders instead of texts.

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