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Two-Way Texting

Turn Every Text Into a Conversation — Not Just a Notification

Two-way texting transforms appointment reminders from a one-way broadcast into an interactive conversation. Patients reply naturally to confirm, ask questions, or reschedule — and your staff sees every response in a threaded conversation view with real-time status updates on your calendar.

Key Benefits

Real-Time Status Updates

The moment a patient replies, their confirmation status updates on your calendar and dashboard. No manual entry, no lag, no missed responses.

Conversation Threading

Every patient text is organized in a threaded conversation view so your staff can see the full history and respond in context — no lost messages.

Smart Auto-Responses

Common replies like 'yes', 'confirm', 'cancel', or 'reschedule' are handled automatically. Only edge cases get routed to your staff.

Reschedule Requests via Text

When a patient replies to reschedule, they receive available time slots by text and can book a new appointment without calling your office.

How It Works

1

Enable Two-Way Texting

Turn on two-way texting in your settings and configure auto-responses for common patient replies like confirmations and cancellations.

2

Patients Reply Naturally

Patients respond to reminders in plain language — 'Confirmed', 'Can I come at 3 instead?', 'Need to cancel' — and the system handles it.

3

Staff Manages by Exception

Auto-responses handle 90% of replies. Your staff only sees conversations that need a human touch, saving hours every day.

Frequently Asked Questions

Our smart auto-response system handles common variations automatically. If a message can't be categorized, it's flagged for your staff in the conversation inbox so nothing falls through the cracks.
Yes. When a patient asks to reschedule, the system can send available time slots. The patient picks a new time by replying with a number, and the appointment is automatically moved on your calendar.
Two-way texting is available on all plans. The number of text conversations included depends on your plan tier, but every account gets full two-way functionality.
Patient replies are delivered by email, shown in your Appointment Reminder dashboard, and written back to your calendar — for example, '[CONFIRMED]' is added to the event title in Google Calendar or Outlook. You choose which email address receives notifications for each calendar.
Yes. When a patient replies to a reminder, you can view the message in our web portal and reply directly, creating a full two-way text conversation. You can also set up automatic replies for common responses like confirmations.
Yes. There's no requirement to include a confirmation prompt. You can write your reminder message however you like and configure the system to treat reminders as one-way notifications.
No. Reminders come from a standard mobile number, so replying is covered by the patient's normal text messaging plan. Incoming replies also don't count toward your Appointment Reminder plan.

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