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Automated Reminders

Set Your Reminders Once. Never Think About No-Shows Again.

Automated reminders combine SMS, email, and voice calls into intelligent sequences that fire at exactly the right time — 3 days before, 1 day before, 1 hour before, or any schedule you define. Once configured, every appointment gets the full treatment without your staff lifting a finger.

Key Benefits

Multi-Channel Sequences

Combine SMS, email, and voice calls in a single reminder sequence. For example: email 3 days out, text the day before, voice call 2 hours before.

Customizable Timing

Set reminders at any interval — 1 week, 3 days, 1 day, 4 hours, 1 hour before. Create different schedules for different appointment types.

Smart Scheduling Logic

Reminders automatically skip weekends and off-hours. If an appointment is booked last-minute, only the relevant reminders in the sequence fire.

Zero Staff Effort

Once you configure your reminder rules, every new appointment is handled automatically. Your team reclaims hours every week previously spent on confirmation calls.

How It Works

1

Build Your Reminder Sequence

Choose your channels (SMS, email, voice), set the timing for each touchpoint, and customize the message templates for your practice.

2

Assign to Appointment Types

Apply different sequences to different appointment types — new patient visits might get 3 reminders while quick follow-ups get one.

3

Let Automation Take Over

Every appointment on your calendar triggers the right sequence at the right time. Monitor confirmation rates from the dashboard and fine-tune as needed.

Frequently Asked Questions

Yes. You can create unlimited reminder sequences and assign them by appointment type, provider, or location. A first-visit sequence might include 3 touchpoints while a routine follow-up gets a single SMS.
Smart scheduling logic detects when an appointment falls inside the normal reminder window and only sends the reminders that are still relevant. You'll never send a '3 days before' reminder for an appointment booked tomorrow.
You can configure this either way. Most practices stop additional reminders once a patient confirms, but some prefer to send a final 'see you today' message regardless of confirmation status.

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